Work Rest And Play Plus Sized Clothing News!
Customer Satisfaction Survey Results
17/04/2009
Model Search Update
We are fast approaching our 1 year anniversary since WRAP Plus Sized Clothing was launched.
We thought there was no better way to mark this anniversary than with a customer satisfaction survey to allow all of our customers to have a say about which areas they feel we should be making changes to in the coming year.
At WRAP Plus Sized Clothing we value our customers feedback very highly.
We recently conducted a customer satisfaction survey which was sent out to all of our customers to date. We are very proud to show you the results of this survey.
Thank you so much to everybody who contributed.
We were delighted with the amount of people who took part in the survey.
We want to make sure our customers feel heard and for you to be able to have a say about what you want to be improved in our store. All of your suggestions have been discussed and there will be many positive changes as a result of your participation.
RESULTS
Overall, how would you rate your level of satisfaction shopping at www.plussizedclothing.com.au?
55.0% Excellent
40.0% Good
5.0% Average
0.0% Poor
0.0% Terrible
0.0% Don’t Remember
How would you rate your customer service experience?
62.5% Excellent
27.5% Good
10.0% Average
0.0% Poor
0.0% Terrible
0.0% Don’t Remember
Do you feel you received value for money?
90.0% Yes
5.0% No
5.0% Don’t Remember
How do you rate the speed of delivery of your order/s?
55.0% Super Fast!
35.0% Quick
7.5% Prompt
2.5% A Bit Slow
0.0% Way Too Long
0.0% Don’t Remember
Do you see yourself shopping with us again in the future?
67.5% Definitely
25.0% Probably
5.0% Maybe
2.5% Unlikely
0.0% Never Again
What size of model / mannequin would you prefer to see our clothing on?
40.0% 14 - 18
30.0% 20 - 24
17.5% 26 - 30
10.0% Don’t Care
2.5% 32 - 36
0.0% 10 - 12
How would you rate the quality of clothing you have purchased from us?
50.0% Excellent
45.0% Good
2.5% Average
2.5% Poor
0.0% Terrible
0.0% Don’t Remember
Would you recommend us to friends and family?
90.0% Yes
10.0% Maybe
0.0% No
Do you prefer to shop online or in store?
55.0% Online
40.0% No Preference
5.0% Instore
Where do you buy the majority of your clothing?
55.0% Other Stores
22.5% Other Australian Online Stores
10.0% Work Rest And Play Plus Sized Clothing
7.5% Overseas
5.0% Ebay
How often do you purchase clothing?
45.0% When I See Something I Like
40.0% Monthly yellow
10.0% 2 Or 3 Times A Year
5.0% Weekly
0.0% Yearly
Has the “economic downturn” effected or stopped you buying clothing?
52.5% No, I Buy Clothing When I Want
40.0% I Definitely Think Twice Now
5.0% Haven’t Thought About It
2.5% Clothing Is Not In My Budget Now
0.0% What Economic Downturn?!
We want to make sure our customers feel heard and for you to be able to have a say about what you want to be improved in our store. All of your suggestions have been discussed and there will be many positive changes as a result of your participation.
RESULTS
Overall, how would you rate your level of satisfaction shopping at www.plussizedclothing.com.au?
55.0% Excellent
40.0% Good
5.0% Average
0.0% Poor
0.0% Terrible
0.0% Don’t Remember
How would you rate your customer service experience?
62.5% Excellent
27.5% Good
10.0% Average
0.0% Poor
0.0% Terrible
0.0% Don’t Remember
Do you feel you received value for money?
90.0% Yes
5.0% No
5.0% Don’t Remember
How do you rate the speed of delivery of your order/s?
55.0% Super Fast!
35.0% Quick
7.5% Prompt
2.5% A Bit Slow
0.0% Way Too Long
0.0% Don’t Remember
Do you see yourself shopping with us again in the future?
67.5% Definitely
25.0% Probably
5.0% Maybe
2.5% Unlikely
0.0% Never Again
What size of model / mannequin would you prefer to see our clothing on?
40.0% 14 - 18
30.0% 20 - 24
17.5% 26 - 30
10.0% Don’t Care
2.5% 32 - 36
0.0% 10 - 12
How would you rate the quality of clothing you have purchased from us?
50.0% Excellent
45.0% Good
2.5% Average
2.5% Poor
0.0% Terrible
0.0% Don’t Remember
Would you recommend us to friends and family?
90.0% Yes
10.0% Maybe
0.0% No
Do you prefer to shop online or in store?
55.0% Online
40.0% No Preference
5.0% Instore
Where do you buy the majority of your clothing?
55.0% Other Stores
22.5% Other Australian Online Stores
10.0% Work Rest And Play Plus Sized Clothing
7.5% Overseas
5.0% Ebay
How often do you purchase clothing?
45.0% When I See Something I Like
40.0% Monthly yellow
10.0% 2 Or 3 Times A Year
5.0% Weekly
0.0% Yearly
Has the “economic downturn” effected or stopped you buying clothing?
52.5% No, I Buy Clothing When I Want
40.0% I Definitely Think Twice Now
5.0% Haven’t Thought About It
2.5% Clothing Is Not In My Budget Now
0.0% What Economic Downturn?!
Model Search Update
To all of those beautiful plus sized women out there! We would like to undertake a fashion shoot in May/June, so if you are still looking to break into the plus size modeling industry, are available in Melbourne, and are flexible on times, email your expression of interest, including 2 to 4 photo’s (please include at least 1 head shot, and one full length photo), to contactus@plussizedclothing.com.au asap. We will then assess suitability, and get in touch in soon to let you know if you have successfully been shortlisted. We will be conducting fashion shoots in the future, so please note that if you miss this deadline, we may consider you for shoots in the future if you are successful. Good luck, and let your inner beauty shine!
Are you interested in becoming a plus size model?
Work Rest And Play Plus Sized Clothing are currently searching for plus size women who are looking to break into the modeling industry. If you answer is yes to the following questions then you may be exactly who we are looking for:
Are you between size 14 and 36?
Are you based in Melbourne, Australia?
Do you have a passion to be a plus size model?
We do not require you to have previous experience in modeling. All we ask is that you have a desire and passion for it and have time available for photo shoots. If you think you are the person we are looking for then please email us and attach some photos of yourself to: contactus@plussizedclothing.com.au
