Frequently Asked Questions
Find quick answers to your questions below…
How do I order from you?
WRAP Plus Sized Clothing is an online store which means that you can shop 24/7 in the privacy of your own home. When ordering online simply find the item/s you would like to purchase, select the size you would like from the drop down menu in the product description and then click 'Add To Cart'.
A shopping cart will now appear on the top of the right sidebar. Once you have added all the items you would like to purchase, please either click on the 'View Shopping Cart' tab at the bottom of the header or click on 'Shopping Cart [more]' at the top of the right sidebar.
Select you post code or alternatively your country (no post code required for international postage calculation) and your shipping options will be displayed. Once you are happy with one of these methods and the items you have selected, please click on the 'Checkout' button.
You will then be prompted to either log in or if you have not shopped with us before you will need to fill in your details in the form.
Finally you will be guided through the simple checkout process including selecting your delivery method, payment method, invoice and delivery addresses and confirmation that the details of the order are correct.
Once the order has been made and payment has cleared, your order will be dispatched by your chosen delivery method.
Work Rest And Play Plus Sized Clothing is both an online store and open to the public.
Our shop address is: 90 Charman Rd Mentone, Vic, 3194.
If you are unable to make it in to Mentone, you can still shop online 24/7 from the privacy of your own home.
Do you offer international shipping and how much is the international shipping cost?
International shipping is now calculated automatically based on the weight of your order. All international orders are shipped by Australia Post. You will be given a few different methods to choose from which vary in cost depending on the delivery service you would like.
Is there any minimum order amount?
No, there is no minimum order amount! However, Express Post is free for all orders over $100 Australia wide so most of our customers usually like to take up this offer and order over this amount.
I need a copy of my receipt/invoice.
Please contact us and we will provide you with this.
How do I unsubscribe from your newsletter?
Please click on the 'Newsletter Unsubscribe' tab in the sidebar and follow the instructions.
What is your returns policy?
Returns are accepted with our authorisation only.
Please refer to the Returns Policy to read further information about how you can request a return.
When will my order be shipped?
After your Paypal payment has been received, or your Cheque/Money Order/Bank Deposit funds have cleared, we will ship your order within 2 business days however most orders are dispatched on the same or next day.
How do the Gift Certificates Work?
Please click on the following link to find out about gift certificates: http://plussizedclothing.com.au/gv_faq.html
How do I use a discount coupon?
Please click on the following link to find out about discount coupons:
http://plussizedclothing.com.au/discount_coupon.html
What are your terms and conditions?
By purchasing from our online store, you agree to the terms and condition as outlined above and any other terms on our website. None of our photos may be reproduced or copied on to any other website without written consent from Work Rest And Play Plus Sized Clothing. We reserve the right to update or change our terms and conditions at any stage without prior notice.
We hope that this information has been of help to you. Should you have any further queries, please don't hesitate to contact us.
